
Your email platform reports a 98% delivery rate. Marketing notices a drop in open rates. The sales team reports that some customers are not receiving commercial offers. Support starts receiving requests about missing account confirmation emails and password reset messages.
In situations like these, the problem is rarely related to email content or contact list quality. Most often, the root cause lies in SPF, DKIM, and DMARC – the authentication mechanisms email providers use to verify sender legitimacy. An email may be sent successfully but never reach the Inbox.

Many companies evaluate email marketing based on open rates, CTR, or conversion rates. However, all of these metrics lose their value if messages never reach the recipient's primary inbox.
An email may appear as successfully delivered in your email platform while actually landing in Spam, Promotions, or being blocked by corporate email filters. Delivery rate does not equal actual visibility to the recipient.
If a company sends 100,000 emails and 5% fail to reach the Inbox due to authentication issues, that means 5,000 contacts never see a commercial offer, reminder, or system notification.
Google, Microsoft, and other email providers evaluate much more than the email content itself. Before delivery, they verify the domain's reputation, previous sending history, SPF records, DKIM signatures, DMARC policies, and dozens of other trust signals. If the system cannot verify the sender's authenticity, trust in the message is automatically reduced.
SPF, DKIM, and DMARC are authentication technologies used exclusively for email delivery. However, their impact extends far beyond marketing campaigns, affecting transactional emails, OTP codes, and system notifications as well.
Most companies discover these issues only after performance metrics have already declined. Marketing notices lower open rates. The SaaS team receives complaints about missing OTP codes. An online store starts hearing from customers who never received order confirmation emails. By then, the issue may have existed for weeks.
SPF defines which mail servers are authorized to send emails on behalf of a domain.
A company may simultaneously use a CRM, an email platform, a support system, and various SaaS services. If even one sending server is missing from the SPF record, email providers receive conflicting signals about the sender's legitimacy. For marketing campaigns, this means lower deliverability. For SaaS products, it results in issues with verification codes, password resets, and system notifications.
The most common issues found during audits include missing SPF records, duplicate SPF records, exceeding the DNS lookup limit, and using outdated IP addresses.
These statuses do not always block messages immediately, but they gradually damage the domain's reputation and negatively affect the deliverability of future campaigns.
DKIM verifies that a message has not been altered after it was sent.
A digital signature is attached to every email and verified by the recipient's mail server. If verification succeeds, trust in the message increases, improving its chances of reaching the Inbox.
Incorrect DNS records, outdated cryptographic keys, or configuration errors can completely undermine DKIM, even if the sending platform itself is configured correctly.
DMARC defines what should happen to messages that fail SPF or DKIM authentication.
The none policy is used for monitoring without taking action. Quarantine recommends placing suspicious messages into the spam folder. Reject instructs receiving mail servers to completely reject emails that fail authentication.
DMARC also verifies domain alignment between email headers and authentication systems. Through DMARC reports, companies can detect domain spoofing attempts and identify configuration errors before they begin affecting deliverability.

Before launching a campaign, it is important to evaluate not only the email content but also the technical readiness of the sending domain.
A SPAM Checker analyzes SPF, DKIM, and DMARC for errors, conflicts, and potential deliverability risks.
The system evaluates the domain's reputation, previous campaign history, and potential sender trust issues. If the domain appears on a blacklist or has a low sender score, these problems become visible before the campaign begins.
Technical validation helps identify deliverability issues before a campaign launches, rather than after open rates or conversions begin to decline.
Before sending notifications to 80,000 users, a SaaS company performed a deliverability audit. The audit revealed that some transactional emails were being sent through servers that were not included in the domain's SPF record. After correcting the configuration, the company reduced its bounce rate, improved the deliverability of system notifications, and users began consistently receiving account confirmation and password recovery emails.
The earliest indicators of technical issues typically include a sharp increase in bounce rate, higher spam complaint rates, lower inbox placement rates, declining CTR without changes to email content, and customer complaints about missing transactional emails. These are the metrics that should be analyzed before making changes to email content or marketing strategy.
"When companies notice declining open rates, their first reaction is usually to change the subject line or rewrite the email content. However, if SPF, DKIM, or DMARC are configured incorrectly, the problem starts long before the message ever reaches the recipient."
– Deliverability Team
Before sending either bulk marketing emails or transactional messages, your domain's technical configuration should be audited just as carefully as the email content itself.
Before launching a campaign, verify your SPF record, DKIM signature, DMARC policy, sender reputation, blacklist status, previous campaign bounce rates, inbox placement rate, and domain alignment.
Learn more about domain verification and email deliverability risk analysis on the DID Global service page. A deliverability audit helps identify technical issues before launching your campaign and reduces the risk of losing important emails.

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