Financial companies can lose up to 20% of inquiries between application submission, verification, and approval. IP telephony helps you reach customers faster, keep a stable connect rate, and increase the number of applications that make it to completion.
A financial company can receive 300–1,000 applications per day. If a customer doesn't get a call within the first 10–15 minutes, up to 20% of inquiries never reach a consultation or completion.
IP telephony and a cloud PBX automatically route the application to an available manager, with no queues and no manual distribution.
more applications move into approval
One loan manager works with 100–150 inquiries per day. Part of that time goes into manual distribution of applications, repeat calls, and looking up customer information.
The cloud PBX automatically distributes inquiries and passes customer data during the call.
additional applications handled per manager per day
Up to 15–20% of approved applications never reach product delivery because of delays at the verification stage.
IP telephony keeps a stable contact with the customer, and the cloud PBX routes the application to the right specialist without queues or manual handover.
and more customers reach completion of the financial product
At 5,000–10,000 outbound calls per day, up to 30% of calls may never reach customers because of the spam status of the numbers.
The spam checker identifies problematic numbers before the campaign launches, and IP telephony provides a stable connect rate.
and more funds recovered
Financial companies operate under internal requirements for communication quality and call recording.
The cloud PBX centralizes calls, recordings, and statistics in a single system.
of manager performance and fast access to communication history
We'll show you how to increase the number of customers who make it to product completion, without extra acquisition spend.
up to 20% of applications received no contact on the day of the inquiry
some customers didn't complete the process after scoring
the collection team had an unstable connect rate
connected IP telephony for the sales and collection departments, set up application distribution through a cloud PBX, and introduced a spam checker for outbound campaigns
+22%
more applications handled
reduced
first contact time
more
successful contacts in collection
growth
in the number of completed applications
Before DID Global, some applications received no contact on the day of the inquiry. Now managers reach customers faster, and conversion to completion has grown.
Michael Reed, Operations Director, FinBridge CapitalFinancial companies work with a high volume of applications, customer verification, and outbound teams.
for sales, support, and collection
for automatic inquiry distribution
for outbound teams
under heavy load