Yes, DID Global's virtual PBX IP telephony for business supports integration with popular CRM platforms.
With DID Global’s virtual phone number for business solutions, financial institutions gain access to cloud-based phone systems for business that maintain stable communication, send instant updates about critical transactions, and guarantee data confidentiality.
Build a modern, efficient communication channel with your clients that ensures security and exceptional service quality for financial operations.
peculiarity
The company faced high communication costs and call stability issues during rush hour.
(DID) Numbers + SIP Trunk
Reduction of telephony costs
Reduction of average request processing time by 20%
The bank's call centre had high international call costs, and operators spent a lot of time verifying customer data for each call
IP telephony + CRM integration
Telephony costs reduced
Average processing time decreased by 22%
The company's telephony costs were increasing on a monthly basis and customers were not always answering calls as they were coming from unknown foreign numbers.
DID numbers + SIP Trunk
Spending on international calls
The number of investor calls answered increased by 38% due to local numbers
High telephony costs due to the large number of calls to different countries, as well as unstable call quality, especially during peak hours
VoIP + SIP Trunk
International call costs reduced
Time to resolve customer queries reduced by 31%
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All calls are transmitted over encrypted channels, ensuring the highest level of data protection.