IP telephony helps you handle inquiries faster, keep a stable connect rate across different GEOs, and bring Sales, Support, and Customer Success into one system.
At 200 requests per month, even 10–15% of unhandled inquiries means dozens of lost demos. The cause:
IP telephony and a cloud PBX automatically route the inquiry to an available SDR or Account Executive.
additional demos per month with no increase in marketing budget
SDR teams can make 100–150 calls per day in the US, the UK, and Europe. With an unstable connect rate, 10–20% of calls never reach prospects.
IP telephony uses local numbers and routes for each GEO.
more answers and more meetings booked
A SaaS company can receive 50–200 inquiries per day. Under peak load, part of the calls lands in the queue and waits longer than the agreed SLA.
The cloud PBX automatically distributes inquiries among support specialists.
and consistent SLA compliance even during peak hours
Entering a new market usually starts with a local number for Sales and Support. Through local carriers, activation can take anywhere from a few days to a few weeks.
DID Global activates numbers from 15 minutes in 180+ countries.
launch of sales and support in a new GEO
In a company with teams in the US, Europe, and Asia, inquiries are often passed between Sales, Support, and Customer Success. Without a centralized system, it is hard to track missed calls and load across teams.
The cloud PBX unites all departments into one telephony system with a single distribution logic.
and the same level of service for customers in every GEO
We'll show you how to hold more meetings and handle inquiries faster without expanding the team.
some leads waited more than 2 hours for a response
SDRs manually redirected inquiries between Sales and Customer Success
connect rate quality differed across the US, Germany, and the UK
connected IP telephony for the international sales team, set up inquiry distribution through a cloud PBX, activated local numbers for the US, the UK, and Germany, and united Sales and Support in a single system
+18%
more demos held
from 2 hours to 20 minutes
first response time reduced
more answers
from prospects in key GEOs
one system
for Sales and Support with no manual routing
Leads stopped getting lost between teams. Response time dropped, and the number of demos held grew noticeably.
Alex Morgan, Revenue Operations Manager, CloudFlow CRMTelephony for IT companies has to work just as reliably for Sales, Support, and Customer Success.
for international sales
across different GEOs
for international teams
from 15 minutes