At 1,000–10,000 calls per day, up to 35% of calls may never reach customers. IP telephony for sales teams helps you keep a stable connect rate, handle leads faster, and increase the number of consultations without growing headcount.
At 200–1,000 requests per day, some leads wait more than 15 minutes for a response and move on to competitors.
IP telephony and a cloud PBX automatically route the inquiry to an available manager.
more consultations held
At 150–250 calls per shift, up to 35% of calls may never reach customers because of the spam status of the numbers.
The spam checker verifies numbers, and IP telephony uses stable routes for outbound.
more contacts per manager
When campaigns launch, the number of calls can grow 2–4 times. Some calls don't go through because routes are overloaded.
IP telephony automatically distributes the load across multiple routes.
of calls delivered even during peak hours
A team of 20–50 managers can handle thousands of calls per day. Without call recordings, it's hard to find the reasons behind low conversion.
The cloud PBX stores call recordings and statistics in a single system.
higher conversion after optimizing scripts
With a large flow of requests, some leads are passed along manually or land with the wrong manager.
The cloud PBX automatically distributes inquiries among the team.
faster lead distribution and faster request handling
Run a test and see how to increase contacts and sales from the same customer base.
up to 28% of calls never reached prospects
over 1,200 calls per day were made from numbers with spam status
some leads waited more than 30 minutes for first contact
managers lost time on unsuccessful connection attempts
connected IP telephony for the outbound team, set up dedicated routes for Europe, the UK, and the US, added a spam checker to verify numbers before campaigns, and configured call recording and analytics for sales team leads
27%
more successful contacts with prospects
19%
more consultations held
23%
fewer losses caused by spam status on numbers
up to 96%
of calls delivered during peak load
We analyzed our ads, our scripts, and how the managers worked, but the losses were happening at the connect stage. After launching DID Global, successful contacts grew by 27%, which immediately showed in the sales team's results.
Oleksandr Kovalenko, Head of Sales, GrowthPoint SalesIP telephony for sales teams has to keep a stable connect rate at 1,000–10,000 calls per day and help you get more contacts from the same lead flow.
even during peak load hours
before campaigns launch
for sales team leads
for outbound teams and international sales