At 200–500 shipments per day, communication delays affect the delivery schedule. IP telephony keeps a stable connection between everyone involved in a trip.
A logistics company can receive 200–500 requests per day. If the customer doesn't get an answer within 20–30 minutes, some orders go to other carriers.
IP telephony and a cloud PBX automatically route the inquiry to the manager responsible for that destination.
confirmed shipments from the same flow of requests
With 200–300 active shipments, a dispatch center can handle over 1,200 calls per day.
The cloud PBX automatically distributes inquiries between teams with no manual switching.
per dispatcher
A 15–20 minute communication delay can disrupt loading or shift the delivery schedule.
IP telephony keeps a stable connection between drivers and dispatchers regardless of GEO.
and more deliveries on schedule
Companies can work with 10–20 countries and dozens of carriers at the same time.
IP telephony uses local numbers and stable routes for each destination.
of international trips and fewer delays
At 1,000+ calls per day, finding the right conversation can take tens of minutes.
The cloud PBX stores recordings, inquiry history, and statistics in a single system.
of disputes and control over all communication for a trip
Run a test and get more confirmed shipments from the same flow of requests.
up to 40 inquiries per day were handled with delay
dispatchers manually distributed over 1,000 calls every day
idle times occurred due to communication delays with drivers
connected IP telephony for the dispatch center, set up automatic inquiry distribution through a cloud PBX, and activated local numbers for international destinations
more
confirmed shipments from the same flow of requests
reduced
response time to new inquiries
faster
coordination of international trips
less
vehicle idle time
We used to spend a lot of time coordinating between teams and drivers. After launching DID Global, requests started moving into work faster, and by our calculations that added around 12% in extra revenue.
James Walker, Operations Director, CargoFlow LogisticsLogistics depends on the speed of communication between customers, dispatchers, drivers, and carriers.
for dispatch centers
for international shipments
under heavy load
across different GEOs