Features like IVR and automatic call routing streamline customer query processing.
Solutions for Fast and High-Quality Customer Service.
peculiarity
The company faced high communication costs and unstable call quality
(DID) numbers + SIP Trunk
Reduced communication costs
Increased call-to-sales conversions by 18%
Company was experiencing unstable call quality, frequent dropped calls and line downtime during peak hours
VoIP + SIP Trunk
Improved connection quality (fewer lags and dropped calls)
Handle 33% more calls during peak hours with even distribution between operators
Telephony costs were becoming too high and call quality unstable
SIP Trunk for international calls
Reduced communication costs
Call quality improved by 43% - no more lags and delays
Communication costs with the previous operator had increased significantly, so it was necessary to look for a replacement.
Virtual PBX + SIP Trunk
International call costs reduced
Quality of service improved by 35%
Telephony costs were too high. In addition, local carriers were providing unstable connectivity, resulting in lost customers.
SIP Trunk for international calls + local (DID) numbers in 3 countries
Call costs were reduced
Call quality improved - average call duration decreased by 32%
Internet connectivity problems and overloaded local telecom providers
VoIP
Lost call rates decreased
Handling times have been reduced by 57%
Calls went through different platforms, which made it difficult to control the quality of service.
VoIP with CRM integration
Operator productivity (number of calls handled per day) increased
Time to handle one call decreased by 21%
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Yes, our call center management solution is compatible with most CRM platforms.