A hosted VoIP small business phone system allows quick responses to customer inquiries, organizes conferences, redirects calls, and offers real-time support.
Improve customer engagement, improve communication, and boost sales with voip phone systems for small business and SMS solutions designed specifically for retail.
peculiarity
Company was looking for a way to win back customers and increase repeat purchases. Email newsletters were yielding poor results.
SMS mailings for repeat sales
increase in repeat purchases
73% of SMS read within 3 minutes
High cost of long distance calls between shops and offices and long waiting time to connect to an operator in the contact centre.
VoIP + SIP Trunking
Telephony costs reduced
Customer waiting time on the line decreased by 50%
Збільшити кількість відповідей зменшивши таким чином затримки у процесах.
DID Numbers + SIP Trunk
Telephone sales conversion increased
The number of answers to customer calls increased by 61%
Dispatchers lost many calls due to line congestion, and operators did not have quick access to customer information.
VoIP + CRM integration
The number of missed calls decreased
Customer enquiry handling time decreased by 38%
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Yes, our service supports tailored SMS campaigns for targeted customer engagement.