An insurance company handles 100–500 inquiries per day. Up to 30% of calls never get through or are handled with delay. IP telephony keeps the connect rate stable, a cloud PBX distributes inquiries, and a spam checker improves delivery when calling through the base.
After submitting a form, the customer waits 1–3 minutes, and part of them move on to competitors. At 200 inquiries per day, 40–60 never turn into a call, and the lead cost does not pay off.
IP telephony provides a stable connection, and the cloud PBX routes the call to an available agent right away.
turn into a conversation and a sale
After a road accident or mass renewals, the load grows 2–3 times. With 500+ calls within a few hours, up to 20% of calls never get through and some customers receive no answer.
IP telephony carries the load across multiple routes, and the cloud PBX distributes the flow without queues.
move into handling without losses
An agent makes 120–180 calls per day. With 25–30% spam numbers, 30–50 calls produce no contact and up to 1.5 hours are lost without result.
The spam checker verifies numbers before launch, and IP telephony works with the verified ones.
the number of contacts and renewed policies
An insurance company has different types of inquiries:
Without distribution, part of the calls is passed between departments and loses time. The cloud PBX routes the call to the right queue immediately.
and handling takes less time
An average call is 3–6 minutes. Up to 40–60 seconds go into clarifying data. At 120 calls, that is up to 1–1.5 hours of extra time.
The cloud PBX passes customer data from the CRM during the call.
• −10–15% time per call • +8–12 additional inquiries per agent
Start with a test on a few agents and see the difference in your own metrics.
up to 25% of requests didn't turn into a call within the first minutes
up to 15–20% of inquiries were lost during peak hours
calling through the base gave unstable results due to number status
connected IP telephony with multiple routes for a stable connect rate, verified numbers before launch with the spam checker, and set up inquiry distribution through a cloud PBX
+23%
more inquiries handled
more sales
from the inbound flow
stable results
when calling through the base
more requests
without expanding the team
We were getting enough requests, but some of them simply never reached a conversation. After connecting DID Global, calls started going through consistently, and the team began closing more policies from the same flow.
Head of Sales, insurance companyIn insurance, the result depends on two things: whether the call gets through and how fast it is handled. DID Global covers both.
up to 95–98% of calls delivered
stable connect rate during peak periods
minus 20–30% of losses when calling through the base
every call moves into handling