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This service is a telephone communication system created on the basis of a computer network. Processing your calls via the Internet, it will allow you to receive all incoming and outgoing calls from a mobile or landline phone and even through applications.
Also, virtual PBX is called a mini PBX, which has the same functionality and becomes an indispensable tool for small and medium-sized businesses.
The virtual PBX is hosted on the service provider's remote servers. This allows you to avoid purchasing and maintaining costs on physical equipment.
The company registers with the virtual PBX provider and gets access to a personal account via the Internet.The administrator performs the initial configuration of the system: creates internal numbers, sets up call forwarding rules, voice greeting, IVR (interactive voice response) and other functions.
Company employees connect to the system via IP phones, mobile applications or computer programmes using Internet connection.
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Virtual PBX provides a wide range of functions: voicemail, conference calls, call recording, CRM integration and many others.
Incoming calls are redirected according to the settings set by the administrator. This can be direct forwarding to a specific number, sequestered distribution or forwarding via IVR.
The virtual PBX vendor provides technical support and system updates to ensure smooth operation.
Inability to handle calls from several sites simultaneously.
Solution: Virtual PBX allows you to create unique incoming numbers for each site and redirect calls to the appropriate managers, ensuring efficient distribution of customer flows.
Employees work in different locations.
Solution: Mobile applications and web-based PBX interfaces allow employees to receive and make calls on behalf of the company from anywhere in the world, ensuring business continuity.
The need to integrate mobile and landline numbers.
Solution: Virtual PBX provides an opportunity to integrate all corporate numbers into a single network, simplifying interaction with clients and within the company.
Need integration with CRM-system to increase sales.
Solution: The PBX integrates with popular CRM systems, automatically recording all calls, attaching call records to customer cards and providing an up-to-date database for analysis and follow-up.
Lack of control over managers' work and service quality.
Solution: Call recording and call statistics functionality allows you to analyse employee performance, identify service problems and conduct targeted training.
High level of missed calls and lost orders.
Solution: Virtual PBX provides automatic distribution of incoming calls between available operators, notification of missed calls and the ability to quickly call back, minimising the loss of potential customers.
Inefficient use of marketing budget due to lack of analytics.
Solution: Integration of PBX with analytical tools such as Google Analytics allows you to track the effectiveness of advertising campaigns by channel of attraction, optimising marketing costs and improving promotion strategies.
Utilizing a cloud PBX for business can facilitate efficient work with a distributed team, easily scale infrastructure, provide flexible work settings, and increase efficiency through various features. In particular, virtual PBX allows you to utilize analytics, reduce costs, gain global access, and provide economic advantages over traditional phone systems.
Connecting Virtual PBX involves several steps: first, you register your account and select the number of numbers you need. Then you configure the operation parameters, such as work schedules, group rules, automated responses, etc. You then integrate the PBX with other systems, if necessary, and conduct testing before full implementation. This is rounded off with connectivity and monitoring to ensure the system is running efficiently. We will assist and support you every step of the way.
Virtual PBX setup time depends on several factors, such as the amount of customization required, how many operators you have, integration with other systems, and the complexity of the configuration. Typically, the process can take from an hour to several days. The stages of registration, selection of operating parameters, integration, and testing affect the duration of customization.
