Privacy Policy



This is our primary document that outlines the procedures and processes by which we collect and process personal data of our users. This document contains a description of the procedures carried out by us relating to the personal data of our users, and also informs them of their rights concerning their personal data.The terms of this Policy apply to all users.The Policy incorporates three additional documents that are an integral part thereof:
Data Processing Agreement - the terms of this document apply to registered users.
Subprocessor List - the terms of this document apply to all users (regardless of whether they are registered and have an account in the service or not).
Tracking technology Policy - the terms of this document apply to all users (regardless of whether they are registered and have an account in the service or not).
We kindly request that you familiarize yourself with all the specified documents, as their provisions directly affect your personal data.
If any provision of the specified documents:
a. is unclear or raises questions for you, we kindly ask you to contact us for clarification via our email. We will explain the meaning of such provision(s).
b. is not suitable for you or you disagree with certain provision(s), we kindly ask you to refrain from using our website and the service "DID Global".


1.1. "We" refers to DID Global LTD, a limited liability company with its principal place of business at UNIT 1653, SECOND FLOOR, 6 MARKET PLACE, LONDON, FITZROVIA, W1W 8AF, UNITED KINGDOM.
1.2. "Service" refers to the intellectual property rights object, specifically the computer program (software product) called "DID Global," which users can access via the internet at the website:
1.3. "You" refers to each of our users.
1.4. "Contract" refers to the Terms of use placed at the following link:
(ccылка на страницу Terms of Use)
1.5. “Policy” refers to this Privacy Policy.
1.6. “Visitor” - refers to you as a person who visited the website but does not have or did not register an account. From the moment of registration, the terms of our Data Processing Agreement apply to you instead of the certain provisions of this policy.
1.7. "Account" refers to the tool that provides access to the Service via the internet. It contains information about the user, their means of access, identification, authentication, authorization procedures, account identifier, statistical data, and other information regarding Service usage and your actions. It also contains a virtual section of our website where you can configure, manage, and control the Service, select functionality, create and modify project settings, access usage statistics, and more.
1.8. "Website" encompasses any information resource on the Internet, consisting of a specific number of web pages, each with its own content and Internet address, and which is freely or conditionally accessible to users under a particular domain name.
1.9. "Information about you" includes data pertaining to: a) the email address; b) phone number that belong to you (which we can obtain from you through the module “Contact us” or via email); c) cookies; d) online identifier of messengers (Telegram, Viber, Messenger) which might be obtained by us through the module “Contact us” if you fill the relevant boxes or via email and any other data that you may disclose to us during your use of the Service (for example, through communication with our technical support service.* The "Contact Us" module is located in the bottom right corner of our website screen. The mentioned module will be unavailable for use if the "Preferences" cookies are disabled.
1.10. "Our email" refers to a specially created email address by us:, used for communication with data subjects regarding the collection and processing of their personal data, including processing instructions regarding personal data.


2.1. We are the controller and the visitor is the data subject.
When using our website without registration:
a. The visitor acts as the data subject, as you share information about you with us.
b. We act as the Controller, as we independently or jointly with others determine the purposes and means of processing personal data of our visitors.
After registering on our website (creating an Account and authorization in it), our relationship regarding the processing of personal data is also governed in accordance with the Data Processing Agreement (DPA).


3.1. The purposes of processing Information about you. The processing of such information serves the following purposes:
a. Account registration in the Service;
b. marketing and communication with you;
c. compliance with legal requirements;
d. ensuring and/or enhancing the level of security of the Service;
e. investigating fraud, spam, improper or illegal use of the Service;
f. improvement of the Service as a product;
g. other purposes expressly provided for by current legislation or a requirement of a governmental authority.
We acknowledge that any purposes not explicitly stated in this paragraph are limited to our own use.


4.1. The legal basis for processing of Information about you.
If you are the visitor.
a. Cookies. We rely on visitor`s consent to the processing of his or her personal data for one or more specific purposes stated in Section 3.1. of this Policy. Such consent is given by the visitor via “Cookie consent” box on the terms of this Policy and the Tracking Technologies Policy;
b. Any other personal data. We also rely on Legitimate Interest as a legal basis for the lawful processing of personal data. This processing basis applies when we directly receive the visitor's personal data from them via email or our support chat / “Contact us” module (which will not be available if you disable the "Preferences" setting in the cookie consent box). The legitimate interest lies in assisting you in resolving issues related to the use of the Website and/or Service or any other matter you may contact us for.
If you are not the visitor.
All other legal bases for processing personal data of our users are determined by the Data Processing Agreement (DPA) and are used in cases where the user registers and uses an account.


5.1. Categories of visitor`s personal data. We collect and process the following categories of visitor`s personal data
a. Identity Data (via Cookies): includes visitor`s location, preferences, IP addresses, device information, browsing history and activity on a website.
b. Contact Data (via Email / "Contact us" module / Support chat ("Contact support" button): This category comprises email addresses, phone numbers, messenger identifiers (Telegram, Viber, Messenger), and/or any other information that you may directly provide us through the aforementioned communication channels.
c. Personal Preferences (via Cookies): This category encompasses personal preferences, interests, and characteristics, such as language preferences and marketing preferences.
5.2. All other categories of personal data of our users are determined by the Data Processing Agreement (DPA) and are used in cases where the user registers and uses an account.


6.1. Our processing of visitor`s Personal Data. We process such information based on the following principles and grounds:
a. Lawfulness, fairness, and transparency: We process information about you based on your consent (Clause 4.1 a of the Policy) or based on our legitimate interest (Clause 4.1. b of the Policy), and this process is open and transparent. You can withdraw your consent and/or you may restrict our legitimate interest if you do not wish your data to be processed by us in such a manner, at any time by sending us a corresponding message to Our email;
b. Purpose limitation: We receive and process data solely for the purposes stated in Clause 3.1 of the Policy;
c. Data minimization: We receive and process only the amount of data (Clause 5.1 and 5.2 of the Policy) necessary to achieve our defined purposes;
d. Accuracy: We enable you to maintain the accuracy of your personal data and will update them when necessary. You can do this yourself in your Account or provide us with instructions by sending them to Our email;
e. Storage limitation: We retain the received personal data only for the necessary period to achieve the defined purposes. Data retention periods are established in Clause 6.9 of the Policy;
f. Integrity and confidentiality: We ensure an appropriate level of protection for the personal data we receive, safeguarding them against unauthorized access, loss, or damage (Section 8 of the Policy).
c. Accountability: We are responsible for complying with the terms of the Policy, ensuring proper processing of personal data, and ensuring our activities align with the requirements of the GDPR.

6.2. Other grounds and principles of processing of personal data of our users are determined by the Data Processing Agreement (DPA) and are used in cases where the user registers and uses an account.
6.3. Your instructions. We process Your information based on your instructions. Your instructions encompass the actions and settings performed within the Website, as well as the instructions sent directly to us via email and/or call and/or “Contact us” module and/or support chat.
6.4. However, if we are unable to fulfill any of your instructions regarding the processing of personal data at any point during our cooperation, we will notify you of the impossibility and may refuse further use of the personal data received from you. In such cases, we will delete all personal data received from you, and you acknowledge that our actions cannot be considered a violation of your rights and/or interests or cause harm.
6.5. Your obligation. As you are the controller of Your information, we require you to comply with the obligations set forth by the Regulation, the local legislation of your country of residence, or the legislation applicable to each of your users. Specifically, you are expected to respect the rights, such as the right to be forgotten, of each data subject who is your user or whose personal data you provide to us.
6.6. Data providing and control. You provide us with data through the functionalities of the Website while you using it or by chatting with us. It is within your discretion to determine the extent of data you transmit to us. Furthermore, you have autonomous control over all your personal data, including Your information and Information about you, through the your account of the Service.Prior to registering an account, the Visitor independently chooses the amount of information they wish to provide to us. Specifically, the Visitor has the option to limit the transfer of any of their personal data to us if they do not select the appropriate settings in the cookie banner.
6.7. Our warranties. We also guarantee and commit to:
a. complying with GDPR requirements and notifying you in case of any non-compliance.
b. never sell your personal data or disclose it to any other persons or in any manner not outlined in the Policy.
6.8. Automated Decision-Making. We do not use Automated Decision-Making technologies and/or algorithms in our Service and Website.
6.9. Processing Period. The commencement of the processing period of your personal data shall be the day on which you accepted the terms of this Policy. The termination of the processing period for personal data, depending on the circumstances, shall be:
a. The last calendar day of the fifth year from the day you last used our Service, or
b. The day you withdraw your consent for the processing of personal data.
6.10. Usage. When you visit our Website we store the name of your internet service provider, the website from which you visited us from, the parts of our Website you visit, the date and duration of your visit, and information from the device (device type, operating system, screen resolution, language, country you are located in, and web browser type) you used during your visit, visited pages, your GA ClientID, your IP address. We use your IP address and/or country preference in order to approximate your location to provide you with a better service experience.                    
6.11. Liability. We are fully responsible, in all applicable cases, for ensuring that the collection and processing of personal data comply with Regulation requirements, as well as for any consequences resulting from the breach of Regulation provisions.


7.1. Considering the current advancements in technology, implementation costs, nature, scope, context, and purposes of the Processing, as well as the varying risks associated with potential harm and the severity of such harm (its impact) on the rights and freedoms of data subjects, we employ suitable technical and organizational measures to ensure an appropriate level of security commensurate with these risks. These measures may include those outlined in Article 32(1) of the GDPR.
7.2. During the provision of the Service, we assess the appropriate level of security by taking into account the risks associated with the Processing, particularly those arising from potential breaches of personal data security.
7.3. Privacy of communication. We guarantee the security of the content of your communication with us
7.4. Actions in the event of a Personal data breach. We pledge to promptly notify you upon becoming aware of a Personal Data security breach (a security incident) that adversely affects Your information and/or Information about you. In such cases, we will provide you with all available information concerning the security incident, enabling you to fulfill any obligations to notify or inform Data Subjects, supervisory and/or regulatory authorities about the personal data breach in accordance with the Regulation. We will send this notification to the email address associated with your Account.