Ensure seamless communication throughout the delivery process.

From real-time driver-dispatcher coordination to automated customer notifications, DID Global’s IP and SMS solutions guarantee precision, speed, and transparency at every delivery stage.
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IP Telephony for Courier Services

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Telephony for the delivery service is becoming a key tool for improving communications and providing quality customer service.

Proven
Solutions
for Courier
Companies

FastExpress (Turkey)

THE PROBLEM

Couriers often arrived at the address, but customers were not present.

01

SERVICE

SIP Trunk for contact centre, SMS notification of delivery status

RESULTS

less
by 28%
The number of failed deliveries decreased
The load on call centre operators decreased by 28%

SpeedFood (Romania)

THE PROBLEM

Due to the traditional telephone network, call costs were too highand call quality left much to be desired.

02

SERVICE

SIP Trunk for phone traffic optimisation

RESULTS

less
by 42%

reduction in telephone costs
Communication quality improved by 30%

Meteor (Poland)

THE PROBLEM

Large number of failed deliveries due to customers not being on site.

03

SERVICE

SMS notifications to notify customers about delivery status

RESULTS

more
by 39%
The number of completed deliveries increased
Incoming call flow to the contact centre decreased by 33%

CyFastDelivery (Cyprus)

THE PROBLEM

Customers didn't want to call international numbers due to high call costs.

04

SERVICE

Virtual numbers (DID) for receiving calls from different countries

RESULTS

less
by 55%
International call costs decreased
The number of incoming calls increased by 30%

Improve Communication Efficiency

Not sure which solution is best for your business?

Schedule a free consultation with our experts.

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FAQs

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Contact us for a personal consultation.
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Can telephony integrate with our CRM systems?

Yes, our solutions integrate seamlessly with popular CRMs to automate workflows.

What are the costs of VoIP and SMS for courier companies?

Costs depend on call and SMS volumes. Submit your request, and we’ll provide a customized quote.

How fast can we deploy the telephony service?

Setup takes 15 minutes to a few hours, depending on the services chosen.

Are confirmation codes available via SMSAre confirmation codes available via SMS?

Yes, our service supports confirmation codes for customer notifications.

Can I automate notifications?

Absolutely, you can automate updates for delivery status, schedule changes, and more.
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