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IP Telephony for Call Centers

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DID Global’s call center solutions provide reliable connectivity, organize operator workflows, and enhance customer service quality. With quick setup, process automation, and robust support, these cloud call center solutions empower call centers of all sizes.

Benefits of IP Telephony for Call Centers

01

Automatic Call Routing

Efficiently connect customers to the right operator or department using our call center management solutions.
02

Interactive Voice Response (IVR)

Simplify customer navigation with user-friendly voice prompts, a feature included in our hosted call center solutions.
03

Call Recording

Leverage call center reporting software to analyze interactions and continuously improve communication quality.
04

Call Analytics

Monitor team performance through metrics like call volume, duration, and success rates, with insights powered by call center analytics providers.
05

Flexible Scalability

Easily add operators or features without the need for expensive hardware, making these cloud-based call center solutions ideal for growing businesses.

Real-World
Success with
Call Center
Solutions

CallFlow Solutions

THE PROBLEM

The company faced high communication costs and unstable call quality

01

SERVICE

(DID) numbers + SIP Trunk

RESULTS

less
by 37%
Reduced communication costs
Increased call-to-sales conversions by 18%

PrimeCall Center

THE PROBLEM

Company was experiencing unstable call quality, frequent dropped calls and line downtime during peak hours

02

SERVICE

VoIP + SIP Trunk

RESULTS

less
by 41%
Improved connection quality (fewer lags and dropped calls)
Handle 33% more calls during peak hours with even distribution between operators

KazCall (Kazakhstan)

THE PROBLEM

Telephony costs were becoming too high and call quality unstable

03

SERVICE

SIP Trunk for international calls

RESULTS

less
by 38%
Reduced communication costs
Call quality improved by 43% - no more lags and delays

Emirates Call Center (UAE)

THE PROBLEM

Communication costs with the previous operator had increased significantly, so it was necessary to look for a replacement.

04

SERVICE

Virtual PBX + SIP Trunk

RESULTS

less
by 27%

International call costs reduced
Quality of service improved by 35%

GlobalConnect (Vietnam)

THE PROBLEM

Telephony costs were too high. In addition, local carriers were providing unstable connectivity, resulting in lost customers.

05

SERVICE

SIP Trunk for international calls + local (DID) numbers in 3 countries

RESULTS

less
by 43%
Call costs were reduced
Call quality improved - average call duration decreased by 32%

LatAm Support (Colombia)

THE PROBLEM

Internet connectivity problems and overloaded local telecom providers

06

SERVICE

VoIP

RESULTS

less
by 92%
Lost call rates decreased
Handling times have been reduced by 57%

Cairo Call Solutions (Egypt)

THE PROBLEM

Calls went through different platforms, which made it difficult to control the quality of service.

07

SERVICE

VoIP with CRM integration

RESULTS

more
by 41%
Operator productivity (number of calls handled per day) increased
Time to handle one call decreased by 21%

Improve Communication Efficiency

Not sure which solution is best for your business?

Schedule a free consultation with our experts.

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Get Reliable Connectivity for Your Business Today

Fill out the form below, and our experts will guide you through selecting and integrating the perfect VoIP solution for your business needs.
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FAQs

Didn't find the answer?
Contact us for a personal consultation.
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How do your solutions improve operator productivity?

Features like IVR and automatic call routing streamline customer query processing.

Can your system integrate with our CRM?

Yes, our call center management solution is compatible with most CRM platforms.

How quickly can the system be set up?

Setup is typically completed within a few hours to one business day.

Do you support remote work for call center operators?

Absolutely. Our cloud-based call center solutions ensure stable connectivity, regardless of operator location.

Are there limitations on the number of operators?

No, our hosted call center solutions scale to accommodate both small and large teams.
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