A virtual PBX is an indispensable tool for the sales department that ensures effective communication with customers, optimizes workflows, and increases team productivity. Thanks to the ability to integrate with CRM systems, set up an interactive voice response (IVR) menu, record and analyze calls, and distribute incoming calls according to predefined rules, a virtual PBX allows the sales team to work in a more organized manner, provide a high level of customer service, and increase the conversion of leads into sales.
Our virtual PBX provides the ability to use SMS to send notifications, promotions, and important messages. The sales team can use SMS to remind you of appointments, confirm orders, inform you of delivery status, and much more. This allows you to improve the level of customer service, optimize sales processes, and create a more personalized approach to each customer, which ultimately leads to increased sales and customer loyalty.
