Improve customer engagement, improve communication, and boost sales with voip phone systems for small business and SMS solutions designed specifically for retail.

Cloud-Based PBX for Retail

peculiarity

Cloud-based PBX and internet-based phone systems for small business empower retailers to create a seamless ecosystem for superior customer service.

Key Benefits for Retail

01

Personalized Service

Use analytics to deliver tailored offers that match customer preferences with the help of ip phone solutions for small business.

02

Increased Sales

Drive engagement with SMS campaigns and reminders about promotions, supported by the best hosted VoIP phone systems for small business.

03

Mobility and Accessibility

A hosted VoIP for small business ensures customer service availability from anywhere in the world.

04

Quick Integration

Easily integrate with your infrastructure using the best VoIP for small business, without significant costs.

Proven
Solutions
for Retail

FastShop DE (Germany)

THE PROBLEM
Company was looking for a way to win back customers and increase repeat purchases. Email newsletters were yielding poor results.

01

SERVICE

SMS mailings for repeat sales

RESULTS

more
by 25%

increase in repeat purchases
73% of SMS read within 3 minutes

RetailHub (Electronics shop chain, India)

THE PROBLEM
High cost of long distance calls between shops and offices and long waiting time to connect to an operator in the contact centre.

02

SERVICE

VoIP + SIP Trunking

RESULTS

more
by 38%

Telephony costs reduced
Customer waiting time on the line decreased by 50%

FashionStore (International fashion brand)

THE PROBLEM
Збільшити кількість відповідей зменшивши таким чином затримки у процесах.

03

SERVICE

DID Numbers + SIP Trunk

RESULTS

more
by 45%

Telephone sales conversion increased
The number of answers to customer calls increased by 61%

Kotty (children's shops, Poland)

THE PROBLEM
Dispatchers lost many calls due to line congestion, and operators did not have quick access to customer information.

04

SERVICE

VoIP + CRM integration

RESULTS

less
by 41%

The number of missed calls decreased
Customer enquiry handling time decreased by 38%

ShopNow (Czech Republic)

THE PROBLEM
Many customers added items to their basket but did not complete the purchase.

03

SERVICE

SMS-messages for abandoned baskets

RESULTS

90%

of SMS are opened within the first 5 minutes
Purchase conversion in 3 months increased by 24% quarter-on-quarter

Improve Communication Efficiency

Not sure which solution is best for your business?

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FAQs

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How does a cloud-based PBX improve customer interactions?

A hosted VoIP small business phone system allows quick responses to customer inquiries, organizes conferences, redirects calls, and offers real-time support.

Can I send personalized SMS campaigns?

Yes, our service supports tailored SMS campaigns for targeted customer engagement.

How quickly can the services integrate with my infrastructure?

Integration takes a few hours to a few days, depending on complexity, ensuring seamless adoption of the best VoIP systems for small business.

Can I integrate the PBX with CRM systems?

Yes, our VoIP phone system for small business provides CRM integration for efficient customer interaction management.

How do customers receive order notifications?

Notifications are sent via SMS, offering a fast and convenient way to keep customers updated about their orders.